911 Education
HELP 9-1-1 HELP YOU!
Our goal at Tulsa 9-1-1 is to answer the call and send help. By
following these simple steps, 9-1-1 call-takers can get you the
help you need as quickly as possible.
- Listen and answer questions.
Our call-takers are trained to ask for specific information in a
specific order. Please keep your answers short and let the
call-taker guide the conversation. For example, we relay the
description of a person to officers in this order: name, race, sex,
age, and clothing description-top to bottom/outside to inside. If
you don't know the answer to a question, it's ok. We will move on
to the next one. The purpose is to provide consistent information
to officers responding to all types of calls.
- Know your address and repeat it once. We ask
that you repeat your address for verification purposes. Call-takers
are trained to gather information quickly, but also accurately.
Repeating your address ensures help will arrive at the correct
location.
- Stay calm. Yelling, crying, or fast-talking
makes it difficult for the call-taker to understand what you are
saying. As you are giving us information, we are typing it into our
Computer Aided Dispatch System, or CADS. All of our lines are
recorded and we have the ability to review phone calls if needed.
However, this takes time. It could delay our response time and also
ties up the call-taker.
So remember, listen to the call-taker, answer the questions,
repeat information as necessary, stay calm and help 9-1-1 help
you.
